Privacy and confidentiality

Privacy Policy for BioCoherence

Effective Date: 15 oct. 2024

Coherence Labs LLC, a company organized and existing under the laws of the USA, with its principal office located at 131 Continental Dr, Suite 305, Newark, 19713 DE, USA ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services. Please read this policy carefully to understand our practices.

1. Information We Collect

When you use BioCoherence, we may collect the following types of information:

Personal Information: Your name, email address, and contact details provided during account creation or communication with us.
Health Data: Information from biofeedback scans conducted through the app, including heart rate and other biometric data.
Device Information: Data about your device, such as IP address, browser type, and operating system.
Usage Data: Information on how you interact with the app, including features used and time spent.

Personal Data for Registration:

The email address provided at registration is used solely for technical purposes, such as password recovery, account validation, or technical updates.
Registration by name is required for certain functions such as publishing in the app, sharing content with other users, and accessing tester mode.

Publishing in the App:

If you participate in a forum or leave comments in the app, your public name (not your email address) will appear next to your messages.

Sharing Content:

If you share discoveries or content from the app with other users, your public name will be associated with that content.

Tester Mode:

By participating in tester mode, you agree to share anonymized usage data and comments with the app's designers for improvement purposes.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and maintain the functionality of the app.
To offer personalized insights and wellness recommendations.
To communicate updates, promotions, or support messages.
To analyze app usage and improve content.
To comply with legal obligations and resolve disputes.

Data Anonymization:

Your usage data may be anonymized and used to improve app content and generate statistical analyses.

3. Data Storage and Security

Your personal data is stored on secure servers managed by Coherence Labs LLC, located at 131 Continental Dr, Suite 305, Newark, DE, USA. The data is protected by appropriate technical measures and stored for the duration of your subscription. The app is hosted on servers provided by OVHcloud.

We use encryption and other security protocols to protect sensitive information, such as health data.

4. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR). Personal data stored by the app is either nominative or anonymized, and no third-party tracking mechanisms or cookies are used.

Data Access: You can request access, correction, or deletion of your personal data at any time by contacting our support team.
Data Retention: Personal data is retained for the duration of your subscription to the service. You can request to delete all personal data by contacting support, specifying the email linked to your account. Deletion is irreversible.

5. Data Sharing

We do not sell, rent, or transfer personal information to third-party services. However, we may share information with:

Service Providers: Third-party vendors that assist in operating the app, such as hosting services.
Legal Obligations: If required by law, we may disclose your information to comply with legal requests.
With Consent: With your explicit consent, we may share information for purposes not outlined here.

6. Your Rights

You have the following rights regarding your personal data:

Access and Rectification: You can request a copy of your personal data and ask for any corrections if necessary.
Deletion: You may request the complete deletion of your personal data by contacting support. This action is irreversible.
Data Portability: You may request your personal data in a structured, machine-readable format.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites.

8. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Coherence Labs LLC 131 Continental Dr, Suite 305, Newark, 19713 DE, USA Email: [email protected]